Privacy Policy
Introduction
Nova AI ("Nova AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise AI agent platform and related services. This policy applies to all users of our website, platform, and services worldwide.
Information We Collect
We collect information you provide directly to us, as well as information automatically collected when you use our services.
Personal Information
When you create an account, contact us, or use our services, we may collect your name, email address, phone number, company name, job title, and billing information.
Account Information
We collect information related to your account, including login credentials, account preferences, notification settings, and user roles within your organisation.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, actions taken, timestamps, and performance metrics.
Device Data
We collect information about the devices you use to access our services, including IP addresses, browser type and version, operating system, device identifiers, and network information.
How We Use Information
We use the information we collect for the following purposes:
- Provide, maintain, and improve our services and platform functionality
- Process transactions and send related information, including purchase confirmations and invoices
- Communicate with you about products, services, promotions, and events (with your consent where required)
- Respond to your comments, questions, and customer service requests
- Monitor and analyse trends, usage, and activities to improve user experience
- Detect, investigate, and prevent fraudulent transactions and unauthorised access
- Personalise and improve your experience on our platform
- Comply with legal obligations and enforce our terms and policies
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with third-party vendors who perform services on our behalf, including hosting providers, payment processors, analytics services, and customer support tools. These providers are contractually obligated to protect your data.
Legal Requirements
We may disclose information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If Nova AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.
With Your Consent
We may share information with third parties when you have given us explicit consent to do so.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy:
- Active accounts: We retain your data for the duration of your business relationship with us
- Deleted accounts: We delete or anonymize your personal data within 30 days of account deletion, unless retention is required for legal purposes
- Legal holds: We may retain data longer when required by law, legal proceedings, or regulatory requirements
- Backup systems: Data in backup systems may take up to 90 days to be fully purged
Security
We implement robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction:
- Encryption in transit using TLS 1.3 and at rest using AES-256 encryption
- Strict access controls with role-based permissions and multi-factor authentication
- Regular security audits and penetration testing by third-party firms
- Security controls designed to align with ISO 27001
- Continuous monitoring and incident response procedures
- Employee security training and background checks
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete personal data
- Deletion: Request that we delete your personal data, subject to legal retention requirements
- Portability: Request a copy of your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
- Withdraw consent: Withdraw previously given consent for data processing
- Object: Object to processing of your personal data in certain circumstances
- Complaint: Lodge a complaint with your local data protection supervisory authority
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
International Transfers
Nova AI operates globally, and your information may be transferred to and processed in countries other than your country of residence. When we transfer personal data internationally, we use appropriate safeguards:
- Standard Contractual Clauses approved by the European Commission
- Data Processing Agreements with all service providers
- Compliance with applicable data transfer frameworks
- Assessment of recipient country data protection laws
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at [email protected], and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. For material changes, we will notify you by email at least 30 days before the changes take effect. We encourage you to review this policy periodically. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: